A chargeback can happen when a customer initiates a transaction dispute. Customer made a big order, over $2,000. Shopify is not involved in the decision making of chargeback outcomes. I immediately canceled the order and certainly won't be doing any business with her in the future. This is an accepted solution. They do take a small percentage, like 0. 5k. They refunded us. NoFraud Shopify app is one of the highest rated eCommerce fraud prevention apps that deliver individual, real-time decisions for every transaction. The store doesn’t exist and I can’t even access the admin page so I’m a little confused. Refund scam? Hi everyone, I’ve been running a Shopify store for a few years now. Developers for Shopify can ask…Go to shopify r/shopify • by rulesforrebels. If they paid with PayPal again, shopify less you know that you may have seller protections available thru PayPal. I created my Shopify account back in March, and was automatically signed up for Shopify Payments. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. Business, Economics, and Finance. Just don’t expect much assistance from Shopify on this. I am a bot, and this action was performed automatically. Be sure to contact your card company to report the card. Click on ‘Payments’. Chargeback help! Long story short: My customers credit card got canceled because it was stolen and I got charged for a chargeback. Submit the documents they are requesting. If you receive a fraud-based chargeback, Shopify automatically covers the costs of the order and the chargeback fee. Tough chargeback rules. Shopify has specific chargeback rules for being on the shop app. These fees usually cost a minimum of $25 per incident, and they can quickly add up. When we get a chargeback, we respond with a template that includes the following: Cover sheet outlining the order information, customer information, and why the chargeback should be reversed. The banks are…To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. A chargeback occurs when a customer questions a credit card transaction and asks their bank to reverse it. Shopify made us lose $10,000 in 10 days from 3 fake claims of fraudulent charges. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. If OP takes the money and it turns out the tickets are fraud, Shopify/Wells Fargo are left holding the bag when the customers chargeback. More likely is being blacklisted by certain merchants for initiating chargebacks. Chargeback resolved in Customers Favour Although they sent me a letter from their bank stating request for a reversal. You agree: (i) to provide to Shopify all information in your possession regarding a Chargeback; (ii) to provide to Shopify all authorizations to communicate. Tiny-Ad9994 • 4 days ago. Turns out this site owner was missing out on over $12,400 of value each month. Get the Reddit app Scan this QR code to download the app now. ago. Shopify payments don’t make the decision, it’s a standard credit card chargeback process decided by the buyer’s bank. Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. Takes 60 seconds to check the order, you can refund and you pay zero fees. So end result is 6%. 72. The customer makes a mistake and the business pays for it. This status appears if. Usually, it’s just the bot being too careful. Chargebacks are the equivalent of shoplifting in the digital space, you can't stop it, but you can protect yourself. Double-charged in Chargeback. Those who have implemented "Buy now, pay later" services to their site like Klarna, Afterpay, and Affirm, what's been your experience? Increased conversion rates, chargeback support, customer issues etc. As the orders come in I've been requesting fulfillment to my connected account with CJ on the Shopify app. With this said, verifying a customer will decrease the likelihood of a fraudulent order dramatically. Asking for an ID is useless unless you have a system in place to look out for fraudulent ID, which is still quite difficult nowadays with many photo. I was curious as to what happens when a customer decided to chargeback. Chargeback Response Template. Shopify Payments is done by Stripe which has world-class anti-fraud measures. Also keep in mind that there is an additional fee from shopify if you decide to use a third party payment provider. Question. You need to unsubscribe in the Admin, not the app. We find using strong wording like "We are fighting this charge" works better than just supplying docs. The amount of time that you have to submit evidence depends on the credit card. The most customizable fraud and risk management system built for Shopify businesses. Now they're opening chargebacks because my "invoice is insufficient" for whatever purpose they're using it for. 1. View community ranking In the Top 1% of largest communities on Reddit. Essentially they review all your transactions and will give an “approved” or “declined” decision. We are still on google but we have done another 100 orders since then. But that doesn’t make them any less frustrating. Hi all, I've been getting a lot of messages about the previous post Anyway he messaged back to my questions & stated that the cameras never arrived…View community ranking In the Top 5% of largest communities on Reddit Buyer Did Chargeback with bank and not paypal Hey everyone, So last year in July I sold an item for 400 dollars. When a bank sends you a chargeback, they also charge you a processing fee. I have an issue with chargebacks. The merchant can decide to dispute the chargeback or accept it. Shopify billing charges show up on bank statements as SHOPIFY* 123456789 and the nine digit bill number is different for each bill. Still nothing unfortunately. The hang up though is this charge back was a fraudulent chargeback. If they say no, see if they will split the cost with you. Afterwards, if nothing from the merchant, Klarna will resume your. Posted by u/[Deleted Account] - 6 votes and 10 commentsJust got hit with a chargeback, shopify fraud analysis was low and shipping address is 1km from location of IP address. Click on ‘Manage’ for Shopify Payments. I had a wholesale order for £200 worth of items, it got marked as delivered and signed for on the 10th. If you don't have Fraud Protect activated than you have to respond with proof that it wasn't a fraudulent transaction. I used Shopify payments and I was just wondering what happens next? If, subsequent to your receipt of a Chargeback Payment, the related Chargeback is successfully contested and you receive a payment or credit from your Processor or Acquiring Bank you hereby authorize Shopify (or the Processor acting on Shopify's ) to debit your Shopify Payments Account or Bank Account in the amount of such payment or credit. 184K subscribers in the shopify community. It's hard to win a fraudulent chargeback if you are speaking directly to the bad-actor in question who wants you to ship the item. They have a threshold for chargeback %, and it’s easier to hit than you think. Update this code occasionally. 5 years I've been open. With this said, verifying a customer will decrease the likelihood of a fraudulent order dramatically. You could analyse the data from there too, so you didn't even need to touch TikTok. Over the past few months, I have accumulated more chargebacks than I have in the past. View community ranking In the Top 1% of largest communities on Reddit. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. Click on ‘Settings’. the stolen credit card owner notices (or is alerted to) a suspicious looking transaction from their bank. The cardholder alleges they never received the products or services. So annoyed with all the chargeback scams I haven’t been able to win a single claim and they are all “fraud. If the tracking# was uploaded into the PayPal transaction at the time of the sale, it remains "trackable" for exactly 6 months. Shopify payments is great per transaction for the ever so slightly lower fee on each transaction. There are multiple types of chargebacks. Their pricing is nearly the same as Authorize. Now awaiting another two, I really have no hope. Etsy will eat the cost of the charge back. After the evidence is submitted, the chargeback or inquiry is resolved within 120 days. Fraudulent transactions. I hope you get your product. Kinda stupid but that's how it works. For info, my business is fairly high. Now I got word that I might be receiving my remaining payout. Shopify's payment system is handled by Stripe, so it's really up to Stripe to dispute the chargeback on your behalf. 2 days ago I received a banner/notice on my shopify store portal telling me my payouts are on hold while they review my account. I am a bot, and this action was performed automatically. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Meaning they were with stolen credit cards or credit card numbers. Review high-risk orders to avoid potential chargebacks. They’re bastards and often just default to the buyer unless you followed seller protection to a T. I am a bot, and this action was performed automatically. So essentially shopify closed my store down and sent me a generic email saying it was high risk. Click on ‘Manage’ for Shopify Payments. Then see if they would be comfortable paying for the shipping again. Work with your customers, get on the phone with them. Chase takes the loss / gives the customer his/her $ back and then closes the account. Chargebacks are never a fun experience for merchants, regardless of the outcome. It happens. 5. Shopify Pay: Cons 👎. I suspect it was made with a stolen card and fake name. These can usually be solved with an email or phone call to the customer (after you calmed down) that politely explains what happened, and offer a pre paid return label for any product they do not want. Learn how to avoid credit card chargebacks by understanding high-risk orders and fraud analysis on Shopify. Vote. I need to lower my chargeback rate as soon as possible. For more information on how Shopify deal with fraud, visit Shopify support center. Step-by-Step Guide: Open your Shopify Dashboard. They will do their own check usually pretty quickly, and if a fraud occurrence happens, they will cover costs. Help! We received a chargeback for a large order of $1,800. 8. View community ranking In the Top 1% of largest communities on Reddit. If these are credit card payments then I think the individual bank will decide if they grant the chargeback request of their customer or not. Chargebacks are the result of a customer questioning or disputing a transaction with their issuing bank. In some instances, a chargeback case can be opened by the original card holder who saw the unknown charge and then contacted their CC company to reverse the charges. Your payouts from Shopify Payments are on hold while we review your account. If an order has a medium or a high risk, then it’s flagged on the Orders page with a. If you give it a try let us know what you think. The policy covers a merchant’s liability for any claims arising from these transactions. Shopify may contest Chargebacks assessed to your Shopify Payments Account or Bank Account. If you're having this. The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason code. Help! : r/shopify. Hi guys, I closed a store two months ago and I just realized that the store has received 4 chargebacks after it was closed. I received chargebacks for order not received, and I provided shipping label and tracking as my response to the chargeback which showed that it was still in transit, and for some reason I still lost the chargeback. 7% for in-person transactions. If you use Shopify Payments, the credit card rate is 2. Really good question! In an instance where a customer files for a chargeback then cancels it, it can sometimes take a while for the bank to recognize the cancelation. Adding the ability to upload your own audio vs using text to speech. Understanding the Chargeback In the world of ecommerce, a chargeback occurs when a customer disputes a transaction with their credit card company or bank. Even had one where they charged back because the parcel arrived late. Chargeback for damages but buyer claimed not received . Scroll down until you find the 'Customer Billing Statement' section. The point of the payout hold is so that if you receive any chargebacks the funds are held in place for that. A chargeback happens when a customer requests for a transaction to be reversed. I own a small business and this holiday season I opened a small holiday pop up shop at a market. Luckily Shopify has an excellent in-built fraud detection system that ranks orders as low, medium, and high risk. If you fulfill it then there is a high likelihood they will file a chargeback for the amount. Stop fraud; stop chargebacks. The customer that actually has a stolen/lost package will chargeback their card. With a chargeback, funds are held from businesses until payment card issuers decide what to do. However,. So technically I am out double, I'm missing the $160 they should have sent me back for the failed refund (it literally never came back to my account, and it never went to the customers either, it's just somewhere in the void I fucking guess) and $160 for the. If the customer agrees that the chargeback isn't necessary, then the customer must contact their bank and ask them to drop the chargeback. How do you win against chargeback on Shopify? I've probably had around 5-6 chargebacks since I've started and recently I had a chargeback for a much bigger order. Chime will then investigate the dispute and may issue a chargeback to the merchant if the dispute is found to be valid. Click “add filter”. Shopify Protect offers chargeback protection from fraud. Accepted Solution (1) Nick. My question is, is there a way to appeal the chargeback. If you're not on Shopify, the process is very similar on other payment processors. This has caused me to be disqualified for Shop and also disqualify me for further Shopify Capital funding. . Of those 1100 credit card transactions I have received 10 chargebacks over the last 4 months meaning a ratio of just about 0. It's just the 10% for 120 days is a joke when I net 10-25% on average. Therefore, if you believe a payment is fraudulent, refund it. These can usually be solved with an email or phone call to the customer (after you calmed down) that politely explains what happened, and offer a pre paid return label for any product they do not want. I wonder why big ecommerce (shopify) and payment processor (stripe. The pop up shop has been going for a month and a half and today's the last day. Welcome to /r/Shopify! Empowering business owners around the world. Chargebacks occur when a cardholder disputes a transaction with their issuer and the issuer contacts the merchant to reverse it. Additionally, Chargeflow also allows you to personalize all of your chargeback responses. As we explained in this article, when a cardholder has an issue with a deduction on their credit card, the law allows them to ask their bank (a. searchcandy. The most customizable fraud and risk management system built for. By entering your email, you agree to receive marketing emails from Shopify. So I got a hold the other month that's still pending. Below shows the fraud report but only the first one came back as red, the others were all green. It usually takes a few days for a refund to go back to your credit/debit card. 2 years building apps for the Shopify App Store. We lost a dispute for a fraudulent chargeback today in which I had talked to the customer beforehand (due to the order being marked high risk by Fraud Analysis) and they provided not only their photo ID, but also a photo of the actual credit card they used for the transaction. What I’d do though, is make sure to fulfill orders once they’ve hit your bank. I was curious as to what happens when a customer decided to chargeback. There is form you fill out to dispute the chargeback on Shopify. If you want to use Shopify Protect, then you need to. What am I missing? It seems too easy? TIADownbadge69 • 1 mo. So essentially shopify closed my store down and sent me a generic email saying it was high risk. Expert Dispute Assistance: Our skilled team handles your chargeback disputes. The chargeback amount in question is for the full $800. Shopify Partner. File a police report and submit the evidence to file a counter dispute to the chargeback. Click “filter orders”. Hello r/shopify So on August 12th, I sold a smartwatch to a person and tried to contact her a week later to see if everything was good but no reply…What are the pros and cons of Shopify Payments versus working through Authorize. Canceling an order implies stopping the order processing at your customers’ or team’s initiative. Screenshot the billing and shipping address showing they match in the chargeback dispute form. This subreddit is a forum to ask or seek any information regarding Shopify. Brutally Honest Shopify Store Review From Reddit; How To Handle Chargebacks & Fraudulent Orders - The Dropship Podcast Episode 60; Reddit Ads Case Study for 2018 Dropshippping and Shopify. Chargeback. Thanks! Fulfill eligible orders within seven days and provide a tracking number from a supported carrier. Hi all, For those of you worried about chargebacks all you can do is fulfil the item in a reasonable time and have it safely delivered to your…First chargeback. They have a Shopify plugin as well. You should also have the option to "return" and the process will begin on Klarna by pausing your payment and waiting 14 days from the merchant. If PayPal took 100k with "no reason" why haven't you contacted a lawyer. Familiarize yourself with Shopify's chargeback process and guidelines. The bank sends a chargeback request to the credit card company. Help! : r/shopify. So I had to close down my store. There are numerous chargeback prevention apps and plugins available to download from the Shopify App Store right now. k. The part that sucks (at least compared to Shopify payments) is when a customer puts in a chargeback claim. Maybe get a dozen chargebacks a year out of 100,000 orders a year and have won 95% with Shopify. Someone made a chargeback against me today saying…I just got a shopify order a bit larger than my average order. When a customer complained he hadn't received his merchandise, this B. Hello Reddit, Today I just received a chargeback on a high value order of $1,000 from an order that was not flagged as potentially fraudulent by shopify. They'll then be able to follow up with Shopify to find out what's going on. Click on ‘Payments’. 201K subscribers in the shopify community. Welcome to /r/Shopify! Empowering business owners around the world. Lastly, it's important to note that you cannot stop a customer from opening a chargeback. On our roadmap we are: Improving the onboarding process. Please contact the moderators of this subreddit if you have any questions or concerns. It’s why chargebacks cost merchants 0. Customer "mistakenly" did a chargeback before the order even shipped. Find the section for Locations, and switch from Pro via there. If you are refunding the orders, then there is no risk of chargeback and they wouldn't stop you from doing that. Total chargebacks/total orders through Shopify. This means your paying 2% to Shopify and x% to 3rd party payment gateway. Number two: Product Not Received chargebacks. 9% + $0. This means that if they encourage their customers to open disputes for any old random issue they might have, this will possibly count as a "chargeback" in Shopify's system. NoFraud Fraud Protection. Go to shopify r/shopify • by sabrinahached. 9-1% chargebacks. That's the problem I'd be working to address. Trying to see which company is the best in terms of rates / support/ ease of use for customers etc. Feel free to provide your feedback and disagree with me. by [deleted] Customer filed chargeback while the order is in transit. In the last 6 months I’ve had maybe 400 total “High Risk” orders. DISCLAIMERS: This post is not meant as an attack on any party or an invitation to open a platform to negatively discuss any of the players mentioned above. AMEX dispute process. Manually Checking Orders for Fraud. I contacted support and they said it was routine. This could include transaction details, customer information, order history, and any other relevant data. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. 2475 407 512. Fraud analysis Shopify’s fraud analysis helps you identify orders that could be fraudulent. The credit card owner ended up charging back the order yesterday, and I was charged a $15 chargeback fee. The customer then threatens us with a chargeback and somehow wins. It states that the funds would be released after 120 days if my charge-back rate is below 1%. Any order over X amount I would submit to Riskified and in the few years that I used it I. They will hit back with a rebuttal to the chargeback and the bank will take the evidence and. I think the fact that you recognize an account can get closed for too many. Shopify Protect is Shop Pay's Free Fraud Protection (2023) Fraud takes away from your time, revenue, and growth. So on her end it says she’s filed a “not received items” chargeback but on my Shopify says “defective. There is form you fill out to dispute the chargeback on Shopify. 47% of their total revenue each. Year to date I have had only two chargebacks, both were decided in favor of the customer even with shipping insurance, tracking, fulfilled within 48 hours etc. 2%Usually, the payment gateway or Paypal will require you to send in proof of shipment to show that the item is delivered. Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. Started in Dec 2019, with one store, aliexpress/oberlo route, did well, survived pandemic, shut down store, brain stormed…View community ranking In the Top 1% of largest communities on Reddit. I hate hearing that you're dealing with this situation, but I can confirm that it does happen to all businesses. AMEX upheld the dispute and issued a final chargeback to the merchant. Since you have submitted the documents, you should just wait for Shopify reply. Every so often, I’ll get an absolutely massive order come through - we’re talking 5-10 products in one order for a value of about $500-$1000 USD. The bank usually sides with it's customer, to provide a good experience for them, especially longer term clients. A chargeback occurs when a customer questions a credit card transaction and asks their bank to reverse it. Then they file a chargeback. That’s your chargeback rate for that month. When that happens, Shopify Payments starts holding back a huge chunk of your revenue until your chargeback % goes down to an acceptable level, which depending on your store could take awhile. Our software catches fraudulent orders before you ship. I found this on the Shopify blog around reason codes, and what evidence should be provided when responding to a chargeback in relation to the reason provided by the customer -. 5% per transaction. The higher quality the content, the higher your karma will become. After the last chargeback I realized I had to accept a few things: Chargebacks are going to happen. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. So the customer placed an order through Instagram…Customer service is always so important. Then at 10:23AM, USPS delivers the package. We provided evidence that the customer admitted to the mistake. Be aware that Shopify can and will recoup any negative Shopify Payments balance on your store. When a buyer disputes a purchase, their credit card company reverses the charge, reimbursing the buyer, and debiting the business’s account. If you're having this much trouble, I recommend the Chargeback insurance and to hire a 3rd party consultant to help with fraud like Chargeback911 There are multiple types of chargebacks. Click on ‘Manage’ for Shopify Payments. I’ve been in business for many years and I’ve never won a chargeback. Shopify will manage the dispute process for the chargeback. Yes, you will get banned for excessive chargebacks, but. Recently I've received a 25% hold on all sales using Shopify payments. Despite the fact that the chargeback process through Google Pay is mostly the same as a typical credit or debit. Recently I've received a 25% hold on all sales using Shopify payments. Shopify does not assume any liability for our role or assistance in contesting Chargebacks. I sell high-end autoparts and have been selling on Shopify for over 3 years. Remember, you don't have a lot of time to build your representment case, so you must have easy access to the required evidence. Wow that seems convenient and a lot easier than hiring one of these overpriced Chareback notification/dispute resolution services (that charge as much to notifying about a dispute than the underlying average order. Click on ‘Payments’. View community ranking In the Top 1% of largest communities on Reddit. When you get a chargeback or inquiry on an order made with Shopify Payments, Shopify collects evidence and sends it to the credit card company on the due date. We use the banks merchant account with no processing fees due to the nature of our banking arrangement ( most pay a processing fee for the merchant account). Chargeback insurance is a policy that protects merchants from costs related to credit card fraud, or instances in which a credit card was used by someone other than the card carrier to make a fraudulent purchase. The chargeback was asked for through the customers bank so there is an extra $15 fee on top of the items price. It's not without cause. Make sure your billing statement text is easily recognizable to your customers. For example 'The Ecom Zone 8426'. Have a clear return policy and make it easy to find on your store. After the cardholder's bank makes a chargeback or inquiry, you have a limited time to submit evidence that the charge was valid. I have an issue with chargebacks. Paypal accept chargeback till 90 days. Hi Niza, Thank you for sharing your recent experience with the chargeback process here in the community forums. This is unfair, as the product was still delivered and I received no profit, plus a chargeback fee. The goal of this post is to share my fundamental analysis and valuation of this highly volatile company. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. Shop App Chargeback 1% Rule. The Shopify Payments chargeback process looks like this: A purchase has been made online on your Shopify store. But Shopify didn't send it to the investigating bank, nearly. Have a clear return policy and make it easy to find on your store. ” Shopify as a payment provider should have a system strong enough to verify cvc and potential fraud , as we are paying them a hefty % per transaction they should also cover the potential chargeback losses as they are the ones that. So a customer opened up a chargeback on a store that Ive have closed for 2 weeks already. 2-3% on Shopify, chargeback fees too, I had a £700 product receive a chargeback the few was £10. Chargebacks differ from standard return requests in several ways. If you got ripped off, call your bank - Shopify will do an internal investigation automatically if the store owner gets that chargeback on their account. Since nobody wants more chargeback or fraud, I wanted to share some takeaways from the final episode of featuring Karisse Hendrick on Pitstop…Receive the Chargeback. 99 percent per approved transaction; if they decline one, they won’t charge you. Receiving a damaged product. It's good that you provided a tracking number and a screenshot, however, often banks require significant compelling evidence when dispute a customer chargeback. Chargebacks differ from standard return requests in several ways. Business, Economics, and Finance. Trying to see which company is the best in terms of rates / support/ ease of use for customers etc. 189K subscribers in the shopify community. Anyone here know what can else can you do when you lose a fraudulant chargeback (As a Merchant) where item was delivered + signed for. I just got a notification from Shopify this morning that a customer who purchased something from us on December 5th filed a chargeback. No emails, no contact, nothing. As you have already mentioned that you have already refunded the order, you should not have an issue resolving. Submit proof you shipped the goods with a tracking number. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. This means Shopify can horde a lot of users without worrying as much about bad press or being associated with scammers, since scammers have a financial disincentive to using Shopify over. Hello. So I had just received a chargeback from an order that was made in the beginning of August, and the reason for the chargeback is that the customers…Chargebacks will ruin your Shopify store especially if you’re new. Is it even worth appealing chargebacks? I lost the first one and had tracking number etc to show that the item was received and I still lost. You can submit evidence to have a dispute resolved in your favor. On shopify we pay 2. If you win the chargeback, then the cardholder's bank returns the disputed amount to you, and. Your account activity shows a recent increase in chargebacks or disputes An email with more details about this payout hold and next steps was sent to the account owner. Chargebacks cost merchants of their total revenue. From there I gathered all the information and screenshots of the emails I sent to the customer and put it all into the dispute (there were specific questions asking for the different pieces of information). Hello, wondering if you all have any suggestions here—thanks in advance. Yesterday, my store just shut down. View community ranking In the Top 1% of largest communities on Reddit. When a chargeback occurs, Shopify doesn’t return the money to the seller, hence they lose both the product and the money. Welcome to /r/Shopify! Empowering business owners around the world. Chargebacks I never would have with PayPal or even other credit card processors I have won with Shopify/ stripe. Shopify Staff (Retired) 4531 434 1012. 47% of their total revenue each year. I presume, of course that you’re using Shopify payments. Accepted Solution (1) Nick. This a first for Shopify because its built for the platform. I have used Shopify’s fraud analysis in conjunction with research from my customer service team and I have always done okay with fraud. By doing so, you can create unique responses that can benefit your brand identity. If they don’t seem happy with that I would. Users soliciting sales in any form will result in a permanent ban. Hi there, We tend to lose every chargeback dispute we've ever seen despite providing overwhelming evidence. Started getting orders on my Shopify on Friday 02/25. Rather than a specific number of chargebacks, this is more likely to be triggered if you have a high percentage of chargebacks compared to total transactions (for example, if you have your 10 chargebacks out of 20 purchases), or suspicious patterns. Shopify Pay will not allow you to enable this and their fraud app is actually useless most times. Shopify Payments is done by Stripe which has world-class anti-fraud measures. We lose the product, money, an extra fee, and our account is dinged. So long story short, it's 100% possible to win a chargeback as long as it's not actually fraud, and you have your policies in place. If you use another payment processor, Shopify charges a 2% Shopify transaction fee. New comments cannot be posted and votes cannot be cast. Because we had 2 chargebacks in our first 200 orders…We were removed from the shop app. View community ranking In the Top 1% of largest communities on Reddit. So if you get a chargeback after the store is closed, Shopify may still bill you for that. We presented all the evidence, the PO, emails. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. PayPal has seller protection on all orders so long as you can provide a tracking number. For info, my business is fairly high ticket, AOV is $300 - $400 with some orders over $1.